Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
At LootChamps.store, we aim to deliver your order as quickly and efficiently as possible. Delivery times vary depending on the product type and your location.
Standard Delivery Timeframes:
South Africa: 5 to 9 working days
Neighbouring countries (e.g., Namibia, Botswana, Zimbabwe): 7 to 14 working days
Custom or High-Value Items (e.g. 3D printers, laser cutters): May take up to 15 working days
Tracking Info:
Once your order ships, you’ll receive an email or WhatsApp update (📱065 907 6416) with your tracking number and estimated delivery date.
📦 All orders are delivered via trusted courier services and fully insured for your peace of mind.
Creating an account on LootChamps.store is quick and easy! Just follow these steps:
Go to www.lootchamps.store
Click on the “My Account” icon (usually at the top right of the page)
Select “Register”
Enter your name, email address, and secure password
Click “Register” to create your account
✅ You’ll receive a confirmation email. Once verified, you can start shopping, track orders, save favorites, and manage your account with ease!
Need help? Chat with us on WhatsApp: 065 907 6416
You can update your shipping address in just a few steps:
🔁 If your order hasn’t been shipped yet:
Log in to your account at www.lootchamps.store
Go to My Account > Addresses
Click “Edit” under the Shipping Address section
Enter your new address and save changes
✅ Need urgent help? Contact us immediately on WhatsApp: 065 907 6416 to make sure we update it before your order ships.
🚚 If your order has already been shipped:
Unfortunately, once an order has been dispatched, we cannot change the shipping address. However, we can assist you in tracking the parcel or re-routing it where possible.
Tracking your LootChamps.store order is simple!
🔎 After placing your order:
You’ll receive an Order Confirmation Email with your order number.
Once your item is shipped, you’ll get a Shipping Confirmation Email with a tracking link.
Click the tracking link to see real-time updates on your parcel’s journey.
🧾 Or check directly from your account:
Visit www.lootchamps.store and log in
Go to My Account > Orders
Click “View” next to your order to check tracking info and shipping status
No — LootChamps.store does not store your credit card information on our servers.
For your security:
All payments are processed through trusted, PCI-compliant payment gateways such as PayFast or PayPal.
These platforms encrypt your data and securely process your transaction.
We never see or store your full card details.
✅ You can rest assured that your personal and payment information is safe and private when shopping with us.
Yes, LootChamps.store charges sales tax where required by law.
For South African customers, VAT (Value Added Tax) is included in the total price where applicable.
For international orders, you may be responsible for local duties, taxes, or customs fees upon delivery — depending on your country’s regulations.
We aim to keep all pricing transparent at checkout. If you have questions about tax charges on your order, feel free to contact us at 📞 +27 65 907 6416.
Yes! LootChamps.store offers worldwide shipping 🌐
We ship to most countries across Africa, Europe, the Americas, Asia, and Oceania using trusted courier partners. At checkout, simply enter your address — if shipping is available in your region, you’ll see real-time shipping options.
🔹 Nationwide shipping (South Africa): 2–5 business days
🔹 International shipping: 7–15 business days (depending on destination)
If you’re unsure or don’t see your country listed at checkout, feel free to contact us at +27 65 907 6416 or email info@lootchamps.store.
Not always. To ensure faster delivery and better stock availability, your order may be shipped in separate packages—especially if items are from different warehouses or suppliers.
But don’t worry!
You’ll receive separate tracking numbers for each shipment, and you’ll only pay one shipping fee at checkout unless otherwise stated.
If you have any questions, feel free to WhatsApp us at +27 65 907 6416 or email info@lootchamps.store.
If you need to swap an item
Returns and Exchanges
At LootChamps.store, your satisfaction is our priority. If you’re not completely happy with your purchase, you may return it under the following conditions:
✅ Return Eligibility:
You must request a return within 7 days of receiving your order.
Item(s) must be unused, in their original packaging, and in resellable condition.
Certain items (e.g. consumables, opened electronics, personalized products) may not be eligible unless defective.
🔁 Refunds & Exchanges:
If approved, you may choose between a refund, store credit, or a replacement.
Refunds are processed to your original payment method within 5–10 business days after inspection.
Shipping costs are non-refundable unless the return is due to our error.
🚚 Return Process:
Contact us at returns@lootchamps.store or WhatsApp +27 65 907 6416 with your order number and reason for return.
We’ll send you instructions and the return address.
Once we receive and inspect your item, we’ll notify you of the next steps.
We sincerely apologize for the mix-up!
If you received the wrong product, please follow these steps so we can make it right:
🔎 Step 1: Contact Us Immediately
Reach out to our support team within 48 hours of receiving your package:
📧 Email: support@lootchamps.store
💬 WhatsApp: +27 65 907 6416
Include:Your order number
A clear photo of the item received
A brief description of the issue
🔁 Step 2: We’ll Make It Right
After verifying the issue, we’ll:
Arrange a replacement of the correct item at no extra charge
Or offer a full refund or store credit, based on your preference
We may also cover the return shipping of the incorrect item
We’re really sorry your item didn’t arrive in perfect condition — let’s fix that right away.
🔎 Step 1: Report the Damage Within 48 Hours
Please contact us within 48 hours of receiving your order.
Send the following to our support team:
Order number
Clear photos of the damaged item and packaging
A short description of the damage
📧 Email: support@lootchamps.store
💬 WhatsApp: +27 65 907 6416
🔁 Step 2: Choose Your Resolution
Once we’ve reviewed your case, we’ll offer you:
A free replacement, if the item is still in stock
A full refund or store credit, if preferred
We may also arrange to collect the damaged item at no cost to you.
Once your return request is approved by our support team, please send your item to the return address below:
LootChamps Returns Department
[Insert Return Address Here – e.g., your warehouse or partner fulfillment center]
City, Province, Postal Code
South Africa
📦 Important Notes:
Ensure the package includes your order number and return authorization confirmation.
Use a trackable shipping service or purchase shipping insurance to ensure safe delivery.
Returns sent without authorization may be declined or not processed.
Still need help?
📧 Email us at: support@lootchamps.store
📱 WhatsApp: +27 65 907 6416
We’re here to help!
If you need assistance with your order, product inquiries, or any other support, you can reach our customer support team in the following ways:
📧 Email: support@lootchamps.store
📱 WhatsApp: +27 65 907 6416
🌐 Live Chat: Available on our website at www.lootchamps.store during business hours
📅 Support Hours: Monday – Friday | 9:00 AM – 6:00 PM (SAST)
We aim to respond to all queries within 24 hours.
If you’ve entered the wrong shipping address, please contact us immediately so we can attempt to correct it before your order is processed or shipped.
📧 Email: support@lootchamps.store
📱 WhatsApp: +27 65 907 6416
⏰ Act fast:
If your order has not yet shipped, we’ll update the address for you.
If your order has already shipped, we recommend contacting the courier directly to request a redirection, but we’ll still assist where possible.
LootChamps is not responsible for orders delivered to incorrect addresses if the information provided at checkout was inaccurate.
We understand things change! If you need to modify or cancel your order, please contact us as soon as possible.
📧 Email: support@lootchamps.store
📱 WhatsApp: +27 65 907 6416
⏰ Important:
If your order has not been processed or shipped, we’ll do our best to accommodate your request.
If your order has already shipped, it cannot be changed or canceled. However, you can still return eligible items once you receive them (see our Returns Policy).
Yes! If an item is sold out but available for pre-order, you’ll see a “Pre-Order” button instead of “Add to Cart” on the product page.
✅ When you pre-order:
You reserve the item before it comes back in stock.
The estimated delivery date will be listed on the product page or in your order confirmation.
📦 Once the item is back in stock, we’ll ship it to you immediately and notify you via email.
💬 If you’re unsure about an item’s availability or want to request a pre-order for a product not currently listed, feel free to contact us:
📧 Email: support@lootchamps.store
📱 WhatsApp: +27 65 907 6416