At LootChamps.store, we aim to deliver your order as quickly and efficiently as possible. Delivery times vary depending on the product type and your location.

Standard Delivery Timeframes:

• South Africa: 5 to 9 working days

• Neighbouring countries (e.g., Namibia, Botswana, Zimbabwe): 7 to 14 working days

• Custom or High-Value Items (e.g. 3D printers, laser cutters): May take up to 15 working days

Tracking Info:
Once your order ships, you’ll receive an email or WhatsApp update (📱065 907 6416) with your tracking number and estimated delivery date.

📦 All orders are delivered via trusted courier services and fully insured for your peace of mind.

At LootChamps.store, your satisfaction is our priority. If you’re not completely happy with your purchase, you may return it under the following conditions:

✅ Return Eligibility:

• You must request a return within 7 days of receiving your order.

• Item(s) must be unused, in their original packaging, and in resellable condition.

• Certain items (e.g. consumables, opened electronics, personalized products) may not be eligible unless defective.

🔁 Refunds & Exchanges:

• If approved, you may choose between a refund, store credit, or a replacement.

• Refunds are processed to your original payment method within 5–10 business days after inspection.

• Shipping costs are non-refundable unless the return is due to our error.

🚚 Return Process:

1. Contact us at returns@lootchamps.store or WhatsApp +27 65 907 6416 with your order number and reason for return.

2. We’ll send you instructions and the return address.

3. Once we receive and inspect your item, we’ll notify you of the next steps.

You can update your shipping address in just a few steps:

🔁 If your order hasn’t been shipped yet:

1. Log in to your account at www.lootchamps.store

2. Go to My Account > Addresses

3. Click “Edit” under the Shipping Address section

4. Enter your new address and save changes

✅ Need urgent help? Contact us immediately on WhatsApp: 065 907 6416 to make sure we update it before your order ships.

🚚 If your order has already been shipped:

Unfortunately, once an order has been dispatched, we cannot change the shipping address. However, we can assist you in tracking the parcel or re-routing it where possible.

Tracking your LootChamps.store order is simple!

🔎 After placing your order:

1. You’ll receive an Order Confirmation Email with your order number.

2. Once your item is shipped, you’ll get a Shipping Confirmation Email with a tracking link.

3. Click the tracking link to see real-time updates on your parcel’s journey.

🧾 Or check directly from your account:

1. Visit www.lootchamps.store and log in

2. Go to My Account > Orders

3. Click “View” next to your order to check tracking info and shipping status

We’re here to help!

If you need assistance with your order, product inquiries, or any other support, you can reach our customer support team in the following ways:

📧 Email: support@lootchamps.store
📱 WhatsApp: +27 65 907 6416
🌐 Live Chat: Available on our website at www.lootchamps.store during business hours
📅 Support Hours: Monday – Friday | 9:00 AM – 6:00 PM (SAST)

We aim to respond to all queries within 24 hours.

If you’ve entered the wrong shipping address, please contact us immediately so we can attempt to correct it before your order is processed or shipped.

📧 Email: support@lootchamps.store
📱 WhatsApp: +27 65 907 6416

⏰ Act fast:
If your order has not yet shipped, we’ll update the address for you.
If your order has already shipped, we recommend contacting the courier directly to request a redirection, but we’ll still assist where possible.

LootChamps is not responsible for orders delivered to incorrect addresses if the information provided at checkout was inaccurate.

Yes! LootChamps.store offers worldwide shipping 🌐

We ship to most countries across Africa, Europe, the Americas, Asia, and Oceania using trusted courier partners. At checkout, simply enter your address — if shipping is available in your region, you’ll see real-time shipping options.

🔹 Nationwide shipping (South Africa): 2–5 business days
🔹 International shipping: 7–15 business days (depending on destination)

If you’re unsure or don’t see your country listed at checkout, feel free to contact us at +27 65 907 6416 or email info@lootchamps.store.

Not always. To ensure faster delivery and better stock availability, your order may be shipped in separate packages—especially if items are from different warehouses or suppliers.

But don’t worry!
You’ll receive separate tracking numbers for each shipment, and you’ll only pay one shipping fee at checkout unless otherwise stated.

If you have any questions, feel free to WhatsApp us at +27 65 907 6416 or email info@lootchamps.store.